Do you know how easy you can improve your business communications with only one phone number? Whether you use phones for sales, technical support, or customer service, multichannel phone numbers are a valuable addition to any communication system.
One phone number is more convenient for your customers and you
Your customers will have an easier time connecting with you if you have a single multichannel phone number. It's easier to remember and convenient to save on their phone.
For you, having one phone number will be easier to manage. You can have all functionality a call center has without even setting up an IP PBX, as you're going to be managing only one line instead of several.
Not to mention, costs for one multichannel phone number are going to be lesser than costs for several.
No missing calls, no missing profit
Multichannel phone numbers allow you to take several calls at once on the same line. You will be able to handle up to 100 calls at the same time if needed.
If you don't have enough agents during the rush hour, VoIP allows you to install an audio message to reassure the customer that someone is going to be with them shortly or voicemail that your customer can leave a message at instead of waiting.
Toll-free numbers for attracting more customers
Toll-free numbers are multichannel numbers that have up to 100 channels for incoming calls.They are also free to call.
Why you should prefer toll-free numbers to other types of number:
- And as your customer does not bear the cost of their call to you, they will be more likely to do so. If you make it easier for customers to reach out to you, you will get more orders or sales that way;
- It also a must-have for customer support. Your customers will think of your service more favorable if they don't have to pay to contact you to get the help they need from you.
Whenever possible, it's preferable to use a multichannel phone number instead of a number with only one channel. Ask your manager or support team agent how many channels your phone number has!