Director of Sales Operations, E-commerce, Tallinn
We run a large call center in Estonia focused on outbound sales across the EU, so keeping call costs under control is a constant challenge. Freezvon has been an incredible partner in helping us optimize our routes and reduce expenses without compromising quality. Their team actively looked for better routing options and even suggested using local numbers in specific countries to make calls cheaper. They also tailored a package that perfectly fits our volume. The cooperation feels more like a partnership than just a service — and the savings have been substantial.