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Using IP telephony for office you can take all its opportunities and set call forwarding to PBX with the help of virtual numbers you got connected. It is well-known that VoIP numbers with call forwarding function are unique for remoted work and allow to answer the calls anytime you can.

The Bitrix24 system has a concept of CRM that means different business management tools are combined into one well-functioning system. Instead of Excel spreadsheets, instant messengers, lots of documents or files and running around the accounts, there is only one service. It includes programs for collecting customer data, managing transactions, controlling managers, analytics and forecasting. It simplifies routine, accelerates the making of correct decisions and eliminates errors. In this article, we are going to tell you how to connect a virtual number to Bitrix24 system and get more calls from customers.

Speaking about the telephony systems, there are so many services to choose for your calls affairs to improve. We present you a great possibility called Free PBX, open source graphical user interface that is able to manage telecommunication service as PBX or Asterisk in more easy and convenient way.

Stable communication with the consumer is one of the key tasks for the successful operation of any business related to sales or services. Evidently, it is difficult to imagine the work of an online store, a bank or a travel company without customer support. If such a need exists for your organization, then it remains to solve only one issue, which confronts every successful entrepreneur, is it possible to organize an efficiently operating call center with minimal expenses? If yes, how? We will talk about this.

Creating an effective customer service system requires great patience, hard work and great emotional investment, but from the economic point of view and from the position of the enterprise's progress, this is exactly justified. That is possible only if the company has managed not only to understand the needs of its customers, but also to build a permanently operating system to maintain the required level of service quality, meeting the expectations of its customers and even surpassing them.

There is a function Caller ID, which is connected right after SIP-account activation, permitting to identify your number combination on subscribers' devices screens. When you purchase a virtual number, it is accessible to use it only for receiving inbound calls.

Every professional working with customers and providing appropriate products knows that for clients it's very important to have fast technical support in critical situations, for example, if you can not enter your personal profile, or your account is blocked for some unknown reasons, which can be even worse. That's why a company should always be in touch with their client and have an ability to sale their products thanks to sales department. This can be arranged in different ways convenient for both sides. In this article, we are going to tell you how to organize support customer service and sales department.

Using modern technologies of telecommunication, you may try something new with IP-telephony. Buy phone number that works on base of forwarding not only calls, but also SMS, faxes to direction most comfortable to you.

Nowadays, IP-telephony gives too many resources to improve telecommunication. First of them is called virtual phone which look like ordinary phone numbers with additional preferences. Any other virtual phones you could use for contacts with customers and business associates everyday.

Nowadays, all the people in a rush, we get it. Even when the deal concerns the communication, we choose fastest and cheapest way of this known as telecommunication (smartphones on the go). What do you know about VoIP telephony?

When you organize communication between colleagues and customers of your company well, your work goes better and more effective. In this article, we are going to tell you more concerning extension number (internal) is designated to identify what operator and from what department will talk to concrete subscriber.