CPaaS is a cloud-based platform that enables developers to add real-time communication features such as voice, video, and messaging to their applications without the need to build the underlying infrastructure themselves. It helps specialists to leverage pre-built APIs, SDKs, and other tools to quickly integrate communication capabilities into their applications without the complexities of managing network infrastructure. This includes a range of customizable communication features and pricing models. CPaaS importance can not be overemphasized as there are a lot of communication applications, including voice and video conferencing, call center applications, and more.