There are several possible reasons for this:

  1. You are using the wrong card payment option. We have two options for payment via a credit or debit card:
    • Sharpay (listed first on the list of payment options in Billing): for Mastercards only;
    • Stripe (listed second on the list of payment options in Billing): for Mastercard, Visa, UnionPay, and American Express.
    Please verify that you are using the correct card payment option for your card.
  2. Our card processor does not support your country or region.
    Here is a list of prohibited countries or regions:
    • Abkhazia
    • Afghanistan
    • Akrotiri
    • Ashmore and Cartier Islands
    • Azores
    • Bahamas
    • Baker Island
    • Barbados
    • Belarus
    • Benin
    • Bouvet Island
    • British Indian Ocean Territory
    • Burkina Faso
    • Cambodia
    • Cameroon
    • Cayman Islands
    • Central African Republic
    • Chad
    • Christmas Island
    • Clipperton Island
    • Cocos (Keeling) Islands
    • The Democratic Republic of the Congo
    • The Coral Sea Islands
    • Cote d'Ivoire
    • Crimea (temporarily occupied territory of Ukraine)
    • Cuba
    • Republic of the Congo
    • Dhekelia
    • Donetsk (temporarily occupied territory of Ukraine)
    • East Timor
    • Eritrea
    • Falkland Islands
    • French Southern and Antarctic Lands
    • Gaza Strip
    • Ghana
    • Gibraltar
    • Guinea
    • Haiti
    • Heard Island and McDonald Islands
    • Howland Island
    • Iran
    • Iraq
    • Jamaica
    • Jan Mayen
    • Jarvis Island
    • Johnston Atoll
    • Jordan
    • Kashmir
    • Kenya
    • Kherson (temporarily occupied territory of Ukraine)
    • Kingman Reef
    • Korea, Democratic People's Republic of (DPRK)
    • Kosovo
    • Kuwait
    • Lebanon
    • Liberia
    • Libya
    • Luhansk (temporarily occupied territory of Ukraine)
    • Mali
    • Mayotte
    • Midway Islands
    • Morocco
    • Myanmar
    • Nagorno Karabakh
    • Navassa Island
    • Nicaragua
    • Norfolk Island
    • Northern Cyprus
    • Pakistan
    • Palestine
    • Palmyra Atoll
    • Panama
    • Paracel Islands
    • Philippines
    • Pitcairn Islands
    • Qatar
    • Russia
    • Saint Martin
    • Senegal
    • Somalia
    • South Georgia and the South Sandwich Islands
    • South Sudan
    • Spratly Islands
    • Svalbard
    • Syria
    • Togo
    • Trinidad and Tobago
    • Uganda
    • Vanuatu
    • Venezuela
    • Wake Island
    • Wallis and Futuna
    • West Bank
    • Yemen
    • Zaporizhzhia (temporarily occupied territory of Ukraine)
    • Zimbabwe
    If your card is issued in any country or region listed above, please try a different payment method, such as a different card payment option, a wire transfer from a EUR bank account in SEPA-supporting countries, a USD wire transfer via SWIFT (available on demand for businesses only), or a cryptocurrency payment option.
  3. You may have failed to confirm the payment (3D secure or other payment confirmation process applicable for your bank), or there are some limitations on your card, including a limit for online purchases, currency exchange (if applicable), payment amount, and other bank-related issues. Please contact your bank for further information.

If you have checked all three points above and there is no issue, please let our support team know so we can assist you further.