The pandemic changed the world. We are living and working in a new reality now, full of restrictions. A lot of companies endured an actual digital transformation, so as many people as possible could conduct their work remotely during the quarantine. But not everyone has been ready for this, technology and management-wise.
Useful articles about virtual telephone services
Do you know how easy you can improve your business communications with only one phone number? Whether you use phones for sales, technical support, or customer service, multichannel phone numbers are a valuable addition to any communication system.
Do you have an outdated legacy phone setup? Are you using cell phones for your business communications? If you're looking for alternatives, let's review 3 main reasons to switch to virtual numbers and VoIP instead.
Virtual PBX as technology is about 20 years old. More or less everyone who holds any kind of office job knows or at least used it for their work. But not everyone is familiar with its features, and how you can turn them into benefits for your business or job.
Does that sound familiar: your call center handles a lot more calls right now, while probably having fewer employees present?
Everyone knows what's going on right now. Nobody is sure when it's going to end, and how. The best you can do is adapt and learn.
Whether you are just starting out or working on modernizing the process, there are some great features you may or may not know about that will increase your call center's results.
Any company that supports servers, websites or any other platform connected to the Internet is constantly subjected to hacking attempts, malicious attacks (DDoS, etc.), spam, data extraction from various sources (this applies even to IP-telephony) and many other threats. Therefore, they need reliable protection for efficient and safe operation. This can be achieved using the AbuseIPDB IP filtering service.
Well-selected VoIP telephony services will save your money and increase the flow of customers due to the convenience and great functionality. After all, is it important for you that the client does not "hang" on the line too long, so that you can forward a particular call to the right manager or another department of the company in one click? Your customers could order a call from a website on the Internet or call you directly from him, think about how many new contacts would have attracted with such opportunity as IP telephony!