Useful articles about virtual telephone services

What is SIP?

SIP (Session Initiation Protocol) is a common form of internet telephony protocol (IP telephony), and provides the basis in terms of the structure of all types of communications sessions over the internet. More specifically, it creates the sessions, monitors signals between users, and also cuts off connections between users, once the sessions have ceased.

What is a softphone?

Softphone is a software for calls using the Internet. Softphones enable you to place and receive phone calls via the internet, instead of using a landline or a mobile phone network provider.

The pandemic changed the world. We are living and working in a new reality now, full of restrictions. A lot of companies endured an actual digital transformation, so as many people as possible could conduct their work remotely during the quarantine. But not everyone has been ready for this, technology and management-wise.

International cell phone calls and text messages can cost a pretty penny, and it's no wonder you're looking for alternatives. But low rates are not the only reason to buy a virtual number. Let's take a look at the three main benefits of VoIP numbers for calls and SMS.

Do you know how easy you can improve your business communications with only one phone number? Whether you use phones for sales, technical support, or customer service, multichannel phone numbers are a valuable addition to any communication system.

Do you have an outdated legacy phone setup? Are you using cell phones for your business communications? If you're looking for alternatives, let's review 3 main reasons to switch to virtual numbers and VoIP instead.

Virtual PBX as technology is about 20 years old. More or less everyone who holds any kind of office job knows or at least used it for their work. But not everyone is familiar with its features, and how you can turn them into benefits for your business or job.

Does that sound familiar: your call center handles a lot more calls right now, while probably having fewer employees present?

Everyone knows what's going on right now. Nobody is sure when it's going to end, and how. The best you can do is adapt and learn.

Whether you are just starting out or working on modernizing the process, there are some great features you may or may not know about that will increase your call center's results.