When you’re starting out in customer services, it is very important to have reliable scripts for cold calling, since it provides your team with a way to build and maintain conversations with clients, as well as something to fall back on if things go wrong.
Articles and news about virtual telephony services
‘You can only make a first impression once’. That’s how the popular expression goes, and if you’re trying to win over customers and keep them loyal to your brand, that initial impression is everything.
Most common mistakes call centers make in phone sales: technology, management issues, and people.
Customer support channels: how to choose between chat and phone lines? Pros and cons of chat support, benefits and drawbacks of phone support.
VoIP security, VoIP fraud, VoIP safety tips, and how to protect yourself working remotely: a short but comprehensive list of the most common type of VoIP security threats and how to fight against them.
This article will provide information on the best VoIP apps on macOS and Windows so that you can compare them according to the various features they offer, and make an informed choice as to which is the best one for your requirements, or business interests.
This article will explain what a toll-free number is, how to get a toll-free number, and the 4 key steps you need to follow in order to get the best possible toll-free number for you in the US.
Want to make cheap calls, improve business and communication and not overpay for roaming? then SIP-telephony will help you combine all the positive qualities and use communication via the Internet without restrictions. To use SIP telephony, you need to install a softphone that matches your operating system. For Windows mobile, these are the following applications:
Virtual communication has become indispensable in communication, especially abroad and for doing business. This is a convenient way to call friends and relatives when they are nearby, hold online conferences, webinars, and instantly receive and send messages.