Use cases
Virtual Number: How It Works for Sales
Virtual number is not simply a channel for sales. Besides allowing you to access foreign markets, it will get you more leads easily convertible to sales through multichannel lines and website widgets, allowing customers to contact you whenever they visit your website without cost or effort.
They are suitable for businesses of any size. You can forward calls directly to your mobile phone if you work alone, or your sales reps can use it to handle calls as a team. Features like call history and call recordings are what you can use to improve your marketing, sales scripts, and agent training.
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3 Steps to Boost Your Sales
1. Virtual numbers to make yourself heard:
- Project a trustworthy and accessible image by providing a local or International contact number;
- Get easy access to foreign markets with International phone calls and call bundles.
2. Features that help you get more leads with less effort:
- Toll-free lines and multichannel numbers that process twice as many calls;
- Callback widgets convert your website visitors into incoming leads.
3. Tools that help you sell more and better:
- Call history to track your marketing efforts;
- Call recordings to train agents and improve your sales scripts.
How Does a Virtual Phone Number Work for Customer Service and Support?
Virtual number is a way for your customers to contact you when they need your support. And you can make it easier for them. With a forwarding setup, you can redistribute calls to get them answered immediately. The less time customers wait, the more satisfied they are. Add an IVR to get them straight to the agents trained to respond to the issue, and you will increase your first-call resolution rates.
Remember to gather feedback from your past and active users and analyze your call history and recordings to proactively handle any problems and stop your customers from churning.
Customer Service and Support
Be There for Your Customers When and Where They Need You
Add a contact number
Give your customers a way to reach you quickly when they need help.
Make waiting time shorter
Add extensions and forwarding rules to answer calls immediately.
Ensure first-call resolution
Use an IVR to distribute calls to the right agent to resolve an issue the fastest way possible.
Gather feedback
Use outbound facilities to check if your clients are satisfied with your performance.
Analyze and improve
Use call history and recordings to find bottlenecks and improve your service.
Solution for Unique Challenges: How Does a Virtual Phone Number Work?
Virtual phone numbers are versatile, and their features are highly customized. They can be used to solve any number of challenges your business faces. Whether it is to help you improve your marketing strategy or increase your team's productivity, virtual telephony can be used for this.
In doubt? Schedule a call with our B2B manager and describe the issue you are facing. See how we come up with the solution for you.
Customized Solution for Unique Problems
