Last update: May 27, 2024
1. Concepts and terminology
1.1. Subscriber is a juridical or physical person using the Freezvon system for his/her exigencies and having a Personal Account in this system;
1.2. Seller is Telephonic Solutions OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia (14588942);
1.3. Personal Account is a balance of subscriber open to pay for services offered by the Seller;
1.4. User agreement is an agreement or formal offer between Seller and Subscriber as a user of Freezvon services;
1.5. Agreement of the end user is an agreement for end users made for using Freezvon Services;
1.6. Login is a valid email given by Subscriber used for getting access to a Personal Account with a password. It is also used for contacting the Subscriber and their identity authentication, activation, and extension of the Services;
1.7. Contact telephone number is the number proposed by Subscriber, it can be the current mobile or landline phone number that could be used for contacting the Seller, identity authentication, activation, and extension of the Services;
1.8. Password is a code established by the Subscriber used with login for getting access to a Personal Account of the Subscriber;
1.9. Balance on Freezvon is financial funds to pay for Services used by Subscriber at the current moment. These services are offered or will be offered by the Seller;
1.10. Number of Freezvon is a number provided by the Seller to the Subscriber for usage;
1.11. Rules of servicing – part of the agreement presented by common conditions and rules. They are extended into the agreement content independently of the presentation form;
1.12. Services are the package of services and software, which are offered or will be offered by the Seller;
1.13. Website is the Freezvon website, through which the Subscriber gets access to their Personal Account, Services, rates, software, and other information necessary to use the Services.
2. GENERAL REGULATIONS
2.1. This protocol is considered a public offer and covers all important requirements applicable to the Freezvon system;
2.2. Acceptance of this offer is considered to be a registration of an individual or legal entity (hereinafter referred to as the Subscriber) in the Freezvon system;
2.3. Termination or withdrawal of this offer, as well as editing its criteria, is carried out by publishing a message with the relevant content on the Website.
3. SUBJECT OF AGREEMENT
3.1. The subject of this offer is Services provided to the Subscriber, giving them access to the Freezvon system according to the presented offer conditions.
4. PROCEDURE FOR THE PROVISION OF SERVICES
4.1. Subscriber receives access to Services offered by the Seller by creating a Personal Account. Only then they can order Services or top up the balance using login and password for signing in;
4.2. In order to get access to Services, the Subscriber must have money on their balance;
4.3.To connect some numbers, you must provide documents. The list of countries, as well as the list of required documents, could be checked here.
4.4. The maximum period for crediting the payment to the Subscriber's account is three business days from the date of crediting the funds to the current account;
4.5. In exceptional cases, the Seller reserves the right to block the access of the Subscriber to the Freezvon system without explaining the reason;
4.6. In case of prohibited or illegal actions of the Subscriber towards a third party the Seller has a right to close the Subscriber’s Personal Account and block access to the following Services:
- Making calls and sending SMSes with advertising content in case the Subscriber violates the laws of the countries in which and to which SIP calls or SMS are made, as well as in case the end recipient did not consent to receive such calls or SMS, provided that this is regulated by special rules. In such cases, the Subscriber shall be liable for violation of the law;
- Making calls, sending bulk messages if Subscriber creates a high load on the system by several methods: making multiple calls simultaneously, high volume of calls canceled before the moment the receiving side got ring control, making telephone calls, and other actions that increase the load on the system;
- Making calls, sending SMS, and using other Services if Subscriber uses them for illegal actions;
- Functions of additional services (Caller ID, Click to call, and others) if they are used for illegal or unacceptable aims.
Seller has a right:
- Transfer of all available data about the Subscriber to law enforcement and other similar authorities, if his/her illegal actions are proven;
- To request the personal data of the Subscriber, with their further verification if the Subscriber violated conditions of the agreement;
- To block access numbers of service access numbers of telecommunication companies.
4.7 Seller reserves the right to interrupt immediately a services offering or to dissolve an agreement without informing Subscriber if the aim of using services is illegal:
- Distribution of drugs or other banned substances;
- Providing intimate services;
- Implementation of fraudulent transactions;
- SMS reception from social networks, payment systems, and other Internet services;
- Sending SMS, related to the implementation of fraudulent transactions, spam, flood, etc.;
- In case of Subscriber invalid passport data.
4.8. Seller does not guarantee:
- Receiving calls and SMS messages during the registration via Internet services (social networks, electronic payment systems, etc.). Numbers can receive SMS only from real numbers. Some numbers can receive local calls and messages only;
- Correct displaying of Caller ID when making calls and sending SMS.
4.9. Seller has a right to change rates by updating information on the Website;
4.10. The Seller might restrict phone calls to certain destinations and allow transmission of such phone calls for a Subscriber on a case-by-case basis, only after a request is submitted to the Seller's technical support from the email used to sign up for the website;
4.11. The Seller has the right to make corrections to the Subscriber's balance in case of detection of incorrect operation of the system or changes in the operating conditions and rates in the system;
4.12. Terms of phone number connection:
- The Seller activates the numbers within 24 hours after the order has been placed (if not otherwise stated). In some cases, the time needed for phone number activation could be increased due to circumstances outside the Seller's influence;
- If the activation takes longer than three days, then the date of the monthly fee withdrawal is determined by the activation date minus three days.
Activation of a virtual phone number is done in 2 stages, by an incoming call and SMS to the contact phone of the Subscriber, after the virtual number is ready to be used. Without the procedure described above, activation is impossible.
4.13. The Seller has a right to cease offering services to the Subscriber without prior notice if the Subscriber uses the number for receiving SMS for online registrations on the Internet websites (in social networks, electronic payment, etc.);
4.14. The Seller has the right to refuse and (or) terminate the provision of services to the Subscriber (block the number) without prior notice unilaterally, if the Subscriber uses profanity when communicating with the Seller's technical support staff, insults or threatens its employees;
4.15. In the case of insufficient funds on the Subscriber's balance, the Seller reserves the right to terminate the Subscriber's access to the Services in full or in part without prior notice. Access to the Services shall be resumed when the Subscriber deposits funds to the account, the payment is confirmed and received;
4.16. If the Subscriber commits actions that violate the rules and regulations for the use of Services specified in this offer, as well as in case of violation of the current legislation of the country of the number by the Subscriber or persons who have access to the Services by using the Subscriber's credentials, the Seller has the right to unilaterally terminate the provision of Services to the Subscriber.
4.17. By accepting this User Agreement and using the Freezvon System and Services, the Subscriber acknowledges not to evade or violate the applicable VoIP-related laws of their country and undertakes not to open an account and/or use it in case they reside in a jurisdiction where such services are restricted, prohibited and/or require special permits. You should assume sole responsibility for compliance with your local regulations and be responsible for any and all fines or penalties that may be imposed. The Seller may list the restricted countries without prior notice.
5. RIGHTS AND DUTIES
5.1. Seller is obliged:
- Provide the correct necessary information about the system, create conditions for the registration of the Subscriber and the use of t;
- Provide consultation to the Subscriber on all issues related to the fulfillment of this offer;
- To offer access to the Freezvon system;
- Provide servicing of the Subscriber's Personal Account.
5.2. If maintenance work is necessary, the Seller undertakes to schedule it for the time that will cause the least inconvenience to users of the Freezvon system;
5.3. The Seller is responsible for the quality and timely provision of the Services. The Seller guarantees to do everything necessary for the correct operation of the numbers, to resolve any technical problems in the operation of the numbers as soon as possible, and to issue other numbers to the Subscriber in case of disconnection or termination of their numbers by a provider;
5.4. The Seller is obliged to provide the Subscribers with access to the Web interface of the system, with the exception of emergency situations;
5.5. Seller has a right:
- To change the range of Services offered and the manner in which they are provided within the Freezvon system by publishing a notice on the Freezvon website no later than 10 days before the changes take effect. This clause does not affect the services of operators available within the system;
- Request documents confirming the identity, necessary contact and other information proving the Subscriber's identity (the legal status of a legal entity);
- Terminate the agreement, thereby terminating the provision of Services without notifying the Subscriber, if the latter has used the Services for an illegal purpose.
5.6. In case of cancellation, modification, or termination of the offer, as well as the insufficient funds on the balance of the Subscriber, the Seller shall not reimburse or return to Subscriber funds for the Services provided that are working correctly (including subscription for Services which are not yet expired at the time of the termination of the offer).
6. RIGHTS AND DUTIES OF SUBSCRIBER
6.1. Subscriber is obliged:
- To examine carefully the content of this offer before registering in the Freezvon system;
- To provide valid personal information during registration in the system (first name, last name, email, contact mobile phone number);
- To provide valid personal information during purchase (first name, last name, contact mobile phone number, address);
- To make timely changes if their personal information lost relevance, by contacting the technical support of the Seller from the email specified during registration. If necessary, to confirm the identity of the Subscriber, they are obliged to provide the Seller with the required personal data;
- In case identity verification of the Subscriber is needed, the Subscriber is obliged to provide the Seller with the requested personal data;
- To ensure the availability of necessary amount of funds on Personal Account’s balance.
6.2. Seller has a right to temporally stop offering Services if the Subscriber doesn’t give required data or if Subscriber violates any duties from the agreement.
6.3. Subscriber is obliged to use services given by Seller legally. According to this point, Subscriber mustn’t:
- Track, intercept or disrupt information exchange, if they are not a part of such exchange;
- Distribute prohibited by the laws of the country commercial messages;
- Use fraudulently services provided by the Seller or his Personal Account;
- Expose other users to offensive, indecent, or objectionable material, as well as the materials effects of which are harmful to children;
- Break the rules of service in any other way.
6.4. The Subscriber shall be obliged to protect the Seller from civil liability, as well as claims of any nature, litigation and expenses, including the costs of legal services incurred by the Seller as a result of the Subscriber's violation of the terms of service or improper use of the services, applicable law, and the rights of third parties;
6.5. Subscriber is responsible for the choice of services during the purchase process. The order that has been placed is final and not subject to change;
6.6. Call recordings:
6.6.1 When Subscriber connects call recording service, Subscriber carries full responsibility for complying with all applicable laws in the relevant jurisdictions while using the recording feature, including obtaining consent required for call recording and maintaining proof of consent;
6.6.2 If the Subscriber's virtual storage runs out of space for storing audio recordings, the Subscriber has the right to purchase additional space for storing audio recordings within the packages offered on the Seller's website. If space for storing new audio recordings is not purchased, the Subscriber agrees to delete audio recordings, starting with the oldest ones.
7. VIRTUAL NUMBERS
7.1. The Seller provides the Subscriber with the right to connect virtual numbers based on the prices and conditions posted on the Website;
7.2. Virtual numbers work only for incoming calls at the level of service providers. Outgoing calls from direct numbers are provided to Subscriber on the general basis of the system;
7.3. Virtual numbers are provided to the Subscriber under a lease with the connection charges and the introduction of a mandatory monthly fee if the conditions of numbers do not include other payment terms. When disconnecting the number happened as a result of non-payment or late payment of a subscription fee, as well as disconnected numbers on the initiative of the Subscriber, the Seller does not guarantee the preservation of the virtual numbers;
7.4. Subscriber assumes the obligation to use leased virtual numbers only for legal purposes;
7.5. Subscriber takes into account and accepts the fact that the Seller does not own offered virtual numbers, and therefore, does not guarantee the preservation of numbers and fixed monthly fee for an indefinite period, as well as the solution of problems arising under force majeure at a provider’s level;
7.6. The Subscriber guarantees the authenticity of provided documents (copy of passport or ID) during the connection of virtual numbers. The Subscriber also ensures that provides a copy of passport or ID belonging to them;
7.7. Seller has a right to make a repeat request of Subscriber documents required for virtual number connection. The Seller has a right to require verification of passport or ID with photo verification;
7.8. The Subscriber accepts and agrees that in some cases the Seller assumes the right to act on behalf of the Subscriber when connecting virtual numbers and ensuring their operation;
7.9. Subscriber takes into account and agrees that virtual number service providers retain the right to monitor provided in lease numbers to check for illegal use, and the right to disconnect a number if it is determined that the number is used for illegal purposes.
8. PAYMENT POLICY
8.1. As part of the system, automated accounting is performed on the basis of the Subscribers’ accounts and operators registered in the system, which represents a unified monetary system of relations;
8.2. Payment for the Services is made by money transfer to the specified current account or account of the Seller's authorized representative using payment systems available to both parties;
8.3. If the amount of funds on the Subscriber's Personal Account is insufficient to use the Services, access to the Services is suspended without prior notice to the Subscriber. If there is enough funds on the Subscriber’s balance to renew the number, the service is renewed automatically unless a request to cancel it is received;
8.4. If the amount of funds on the Subscriber's Personal Account is insufficient to use the services, access to the services is suspended without prior notice to the Subscriber. If there is an amount on the customer's balance to renew the number, the service is renewed automatically unless a request for its deletion is received;
8.5. The Subscriber has the right to top up the balance of the Personal Account at their own discretion by convenient payment methods in order to avoid suspension of the Services due to insufficient balance on the Subscriber's Personal Account;
The remaining balance won’t be returned to the Subscriber in the following cases:
- If Subscriber violated the rules of connection and further use of Services;
- If Subscriber didn’t take into account the requirements of this offer.
8.5.1. In case of termination of the Agreement by the Subscriber, the money to the Personal Account received as a result of connection and use of virtual numbers purchased under special conditions will not be returned to the Subscriber;
8.6. Seller has a right to apply for the following personal data of Subscriber: first name, last name, home address, mobile home number, and also a colored copy of documents identifying the personality of Subscriber (confirming legal juridical status), for payment confirmation (refund).
9. RESPONSIBILITIES OF BOTH SIDES
9.1. The Seller does not bear responsibility for the content of the data transmitted and received by the Subscriber via the Internet;
9.2. The Subscriber is solely responsible for their actions and their legality. The Seller is not responsible for the legality of the actions of operators and Subscribers registered in the Freezvon system;
9.3. Seller and Seller’s accredited representatives are not responsible for the quality of Services offered by other organizations or operators registered on the Freezvon system. The Seller is not responsible for breaks or stoppage in functional services provoked by direct or indirect reasons, which don’t fall within the scope of control of the Seller;
9.4. The Subscriber is solely liable for the risks associated with the use of the Internet;
9.5. Seller is responsible for safety and privacy of Subscriber personal data except in the cases contemplated by international legislation and legislation of the country where the number is used;
9.6. Subscriber is responsible for safety of their password used for access to Services in the Freezvon system. When Subscriber gives access data to third parties, the responsibility for consequences and losses provoked by this action lies with Subscriber;
9.7. In case of a force majeure event, Seller is released from the liability imposed on it;
9.8. When the Subscriber stops using the service, they are obliged to cover the arrears in full. The payment system commission or bank transfer fee is also paid by the Subscriber;
9.9. The Subscriber and the Seller are obliged to inform each other about the occurrence of certain circumstances that may cause damage to one of the parties.
10. DISPUTE RESOLUTION
10.1. Complaints related to the functioning of the system are accepted by the Seller or the accredited representatives within 30 days from the moment of occurrence;
10.2. Seller and Subscriber try to solve disputes or disagreements that arose between them by way of negotiations;
10.3. Disagreements, which were not solved by the way of negotiations, should be solved by determined legislation of the Seller’s country.
11. OFFER DURATION
11.1. This offer shall come into effect from the moment of registration of the Subscriber on the Website on an unlimited basis;
11.2. If the Subscriber does not use the Services for 6 (six) months, the Seller has the right to block the Subscriber's Personal Account. In this case, this offer automatically terminates;
11.3. The Subscriber has the right to terminate this agreement unilaterally at any time by notifying the Seller in any way available to it 7 days before the date of termination;
11.4. In the event of termination of this offer, the balance of funds on the Subscriber's Personal Account shall be used by the Subscriber to pay the invoices issued, debts, if any;
11.5. After suspension or termination of the offer, the withdrawal of the balance is possible in accordance with Section 12 of this offer;
11.6. In the event of suspicious or fraudulent payments, including the use of stolen credit cards or other fraudulent activities (including any chargebacks or payment reversals), the Seller reserves the right to block the Subscriber's Personal Account.
12. REFUND POLICY
12.1. All transactions made by the Subscriber on the Website of the Seller are final and non-refundable unless stated otherwise in what is outlined in Section 12 below;
12.2. Refunds can only take place in the following circumstances:
12.2.1. The Subscriber has not violated the Terms and Conditions;
12.2.2. If the Seller is unable to provide the service and there’s no alternative, or it is not suitable for the Subscriber;
12.2.3. The Subscriber does not use any of the Seller's services, is not in arrears, does not have unpaid invoices, and has a positive balance on the Personal Account;
12.2.4. The Subscriber has passed an identity verification process to complete the refund process by submitting all required documents;
12.2.5. The time limitation for a refund has not expired (6 months since the last time funds on the balance were used to pay for Services on the Freezvon website);
12.3. If the Subscriber has not passed the identity verification process (i.e., has not provided all required documents), the Subscriber is required to provide the documents to complete the process within 48 hours from the date of submission of the refund request. The Subscriber cannot receive a refund without passing the identity verification process;
12.4. Funds can be returned only to the bank card/bank account used by the Subscriber to make the original payment. If the funds cannot be returned to such bank card/bank account, the Subscriber is required to submit details for another bank card/bank account for verification in accordance with this User Agreement. The bank card/bank account must be issued in the name of the Subscriber and verified;
12.5. To prevent money laundering or illegal income legalization activities, a refund of the funds remaining on the Personal Account cannot be made through any payment option where it is impossible to verify the identity of the funds' recipient (cryptocurrency, e-wallets, etc.).
13. ILLEGAL FUNDS OR UNLAWFUL ACTIVITIES
13.1. The Subscriber declares that the source of the funds used for purchasing services on the Website of the Seller is not illegal, and the services will not be used in any illegal or fraudulent activity or prohibited transactions (including money laundering) under the laws of any applicable jurisdiction (in particular, EU’s);
13.2. If the Seller has a reasonable suspicion that the Subscriber is engaged in or has engaged in fraudulent, unlawful, or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the User Agreement, the access of the Subscriber to the services and/or the Personal Account could be immediately terminated (blocking of Personal Account);
13.3. If the Personal Account of the Subscriber is blocked under such circumstances, the Seller is not obliged to refund the remaining amount of funds on the Personal Account’s balance of the Subscriber. The Seller reserves the right to prevent access of the Subscriber to any other services provided by the Seller on other websites or servers, or access to any other services provided by the Seller;
13.4. The Seller has the right to inform the relevant authorities, other providers of online services and banks, credit card companies, electronic payment processors, and other financial institutions (together “Interested Third Parties”) about the identity of the Subscriber, as well as any suspected unlawful, fraudulent, or improper activity. The Subscriber is obliged to cooperate with the Seller in the investigation of any such activity.
If you have any questions about our Terms and Conditions, please contact us now.