What to do if the balance is topped up, but the order is not placed?

Please note that if you started to place the order before you had enough funds on your balance, you will be redirected to the payment page and the order will not be saved. Once you have topped up your balance, you will need to fill out the order form again.
If an error occurs during checkout when you press the "Buy now" button, please make a screenshot of the error and send it in an email to This email address is being protected from spambots. You need JavaScript enabled to view it..