Introduction

We all know that moment: you're having an important business discussion, but you suddenly need to rush out of the office or simply move to another room. Historically, this meant a panicked, "I'll call you right back," or worse, a dropped connection. Thankfully, that problem is gone forever, thanks to Call Flip! It’s truly a magical trick for your call—a digital "handoff" that lets you instantly and invisibly move an active conversation between devices, ensuring perfect call continuity. This is your guarantee that professionalism doesn't end where your movement begins.

What Is Call Flip?

Call Flip (sometimes also called Call Pull) is an essential, innovative VoIP mobility feature designed to free you from being tethered to your desk.

Here’s how it works without interrupting the person you are talking to:

  1. Active Call: You are speaking on your desk IP phone.
  2. Initiate the Flip: On your mobile device (or in your softphone app), you dial a simple code (like *11) or press a designated "Flip" button.
  3. Instant Switch: The VoIP system immediately executes a seamless call transfer to your mobile device.
  4. Nothing Changed: Your desk phone becomes free, and the call continues on your mobile. The person on the other end won't even realize you switched devices.

Essentially, you are not "redialing" or "forwarding" the call; you are simply "pulling" the active session from the desk phone to switch devices mid-call.

Business Benefits: Why It’s a Must-Have for Modern Teams

For teams that value flexibility and service quality, Call Flip is not just a convenience—it’s a competitive advantage:

  • Unbreakable Continuity (Maintain Call Continuity): Whether you need to step away from your desk to find a document or rush out the door, you can maintain call continuity without ever asking the client to wait or call back. This instantly boosts your professional image.
  • True VoIP Mobility: This is the key element that makes VoIP truly mobile. Your business line (with its professional number and features) follows you everywhere, thanks to this powerful VoIP mobility feature.
  • Battery Saver: If your mobile phone battery starts to die during a long conversation, you can easily flip the call back to your desk phone or laptop to continue the discussion while your mobile charges. This is an elegant solution for workflow management.

This seamless call transfer guarantees that you are always connected, no matter where you need to be.

FAQ

What is Call Flip in VoIP?

Call Flip is an intelligent VoIP feature that allows the user to instantly and silently switch devices mid-call, moving an active conversation, for example, from a desk phone to a mobile app.

Why is Call Flip also called Call Pull?

It's called Call Pull because you actively "pull" or "retrieve" the existing call session to your destination device, rather than merely initiating a transfer or forward.

Does the customer know I used Call Flip?

No. The client experiences only a microscopic, often unnoticed, pause or hears nothing at all. The main goal of this seamless call transfer is to maintain call continuity without alerting the person you are speaking to that you changed devices.

Can I use this feature between any two phones?

This VoIP mobility feature works between devices registered under the same user account (or extension) within your Virtual PBX system. This can be an IP phone, a softphone on a PC, or a mobile application.

What is the main business benefit of Call Flip?

The primary benefit is heightened professionalism and flexibility. You can confidently step away from your desk at any moment without risking the loss of a critical conversation, which is vital to maintain call continuity in sales and customer support.

In Simple Terms

In simple terms: Call Flip is your personal mobility superpower. It's like picking up the conversation with one hand and seamlessly passing it to the other without breaking stride. No more dropped calls, no more "I'll call you right back." Just flawless, continuous communication.