IVR is a phone system technology that allows callers to interact with a voice menu that consists of pre-recorded voice messages or AI voice messages through dial-tone or voice responses. The messages an IVR is based on typically allow a caller to choose where the call would go, or check some information (for example, name an inquiry and receive an answer on this topic). It automates routine phone-based interactions, such as customer support, account management, and appointment scheduling. Moreover, this feature can be customized and helps businesses streamline their phone-based interactions, reduce wait times, and improve customer satisfaction by providing a more efficient and personalized experience. The menu options are usually clear, easy to understand, and provide comprehensive information.