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Balance & Account
Frequently Asked Questions about Balance and Account
Find the answer to your question
Title
How to sign up?
What should I do if I didn't receive an email with my login and password?
What do I do if I forgot my password?
What do I do if I lose access to my email?/How do I change my registration email?
How to top up the balance?/How to make a payment?
What payment methods there are?
What should I do if an error appears when I make a payment?
What to do if I topped up the balance but the payment was not credited to my account?
What to do if the balance is topped up, but the order is not placed?
What should I do if I don't see a button to go to the next stage of an order, or if the "Buy Now" button doesn't work?
Do I need to provide you with my documents to purchase IP telephony services?
How is the next payment date determined?
How do I keep track of my next payment date?
When will the service be blocked in case of non-payment?
How do I know my service plan/cost?
How do I get a refund for services?
Is it possible to get a refund if a virtual number fails to receive a verification call or a message?
How do I withdraw funds from the balance?
How do I protect my account?
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