We communicate every day. The most popular way of intercommunicating currently is via mobile phones. We use those devices for different purposes either for personal or corporate. Possibilities given to us are growing at a rate of knots. That is how IP-telephony with its unique virtual numbers was founded and created. Modern business cannot be efficiently conducted without this new technology. Additional options presented by our service widen opportunities for increasing clients’ base. Call recording is one of such features, which is a helping hand in controlling customers and employees of any enterprise.
The option of call recording is amazing for usage in office or for private goals. It’s also possible to order such service as IP PBX station, which is described as big collection with multiple options as unlimited SIP-accounts, numbers for internal conversations, blacklist, greeting message , call monitoring, IP-address and records of calls. See costs for it below.
What is call recording option?
Call recording is an option from our company, which allows making records of any calls - either incoming or dialed ones. This additionally provided function allows also keeping all kind of calls, to include inbound and outbound ones to be listened to afterwards. The records are set to be sent directly to email. Due to being set fast and easily managed the function of call recording is very useful to organizations, which deal with customer services helping to organize, sort and process clients inquiries.
Record of calls will definitely be of a great help for various businesses. Customer facing companies, operational client centers, service operators and other companies dealing with client support functions will surely benefit from this service. Customer facing roles normally assume such traits as being polite, express positive attitude, good manners, avoiding conflicts, helping with the choice, raising client satisfaction and promotion of the company’s services in general. By all phone talks can be recorded and be listened to afterwards.This service has the following benefits:
- Monitoring of customer support agents communication with clients;
- Helping with operator’s training for the subject of most effective ways of phone communication;
- Monitoring of operators’ attitude in situations requiring additional attention;
- Raising overall customer service standards within the organization.
In order to track the calls and take control of employees’ communication with customers, a call recording function will be extremely helpful to any supervisor. Thus, you can raise the quality of your company’s customer service organization that in obtaining more happy clients and profit increasing.
How does call recording option work?
The automatic record of call begins from the fist second of picking up the phone. Right after talking it is finished, the record is sent directly to your email. The audio comes in very convenient MP3 format. While being saved at email, this audio can be easily replayed, forwarded to someone, etc. Operate this record in a way you want.
Call recording option working principle
Also, the recording function can be set only for definite types of calls, like incoming or outgoing, which let control certain phone communication. Due to receiving recorded audio files at your e-mail one can start tracking all calls and introduce some quality changes to make better performance of the customer support. Call records may also be very useful in solving all juridical problems, where each of call records can become a proof to your clients. About more additional services from our company see here.
How much does call recording cost?
If you want to monitor all your calls either incoming or dialed, order a feature of call recording. But before this you need a virtual number in order to get some additional services to improve communication. Option is to be paid 10$ per month. Having this option, make records of any desirable calls and then analyze heard information. Perform payment in a way that is most appropriate for you. Choose from e-purses (WebMoney), credit cards or wire transfer.
Set up call recording option by Freezvon
It can be set up immediately after connecting the number. First, you are to select the number of a country of your choice. In order to get the above mentioned phone service you need to:
- Register and get access to personal account;
- Recharge balance to make an order of the number (including the price of phone service);
- Order the number via profile;
- Write a request to our technical department for connection of phone service.
Taking care about our clients, Freezvon sets up call recording very fast to give you a possibility of using all its advantage at once. All information about connection of phone number and requested service you will find in personal account on our website.
In case you have any further questions or additional requests, you can always reach our 24-hours technical support. Our technical specialists are available via Skype, live helping chat, email or by telephone number. Freezvon is open for cooperation and customer supporting anytime. Our specialists are always ready to give you an advice or even to consult, so contact us here.