Before you buy a virtual phone number, you need to top up your balance.

If you require help figuring out how Freezvon billing works, this step-by-step guide is just for you. Here, we will tell you what payment options are, how to make a payment, how our billing history works, and how you can use it to track your spending and plan your finances.

Let's start with the payment options and how to make a payment. Please watch the video or read the text below.

Payment options

Freezvon has three main types of payment:

  • Card payments;
  • E-wallets and Cryptocurrency;
  • Bank transfer.

The minimum amount you can top up your account's balance is 25 USD for any new customer (meaning, if you don't have any connected numbers on your account. The same rule will apply even if you used our services in the past but do not have any numbers connected at the moment).

If you have at least one number on your account, your minimum payment amount will be 12 USD.

Bank transfers have a different required minimum amount for the payment. It's 50 EUR.

Please be aware that we do not accept payments from russia, Belarus, Iran, and some other states where International sanctions are placed on the banking system.

Card Payments

Currently, we accept MasterCard credit and debit cards. If your card is in a currency other than USD, please be aware that you will be charged according to your bank's currency exchange rate.

Our card payments processor does not offer receipts via email after a successful transaction. If you'd like to receive an invoice for your business, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., letting us know your payment data, company's name, address, and bank details if you wish to include them in the invoice.

Please note that we can issue an invoice for your payment only for the amount credited to your balance (meaning your payment, not including the payment system's fee). The transaction fee for card payments is 5%.

This payment option is immediate. Your payment will be credited to your balance as soon as you make it.

Interkassa: E-Wallets and Cryptocurrency

Freezvon is one of the few IP telephony providers that accepts cryptocurrency, thanks to our payment partner, Interkassa.

Interkassa is incorporating several payment methods: e-wallets and crypto.

Here's the list of e-wallets you can use to make a payment at Freezvon:

  1. AdvCash;
  2. Perfect Money;
  3. Nixmoney.

AdvCash is a payment platform that allows the following methods of payment:

  • Credit or debit cards;
  • Bank transfers;
  • Local bank transfers;
  • Cryptocurrency.

More about their deposit rules can be found on their website.

Perfect Money is also a money-transfer platform. It allows you to recharge your account with the following options:

  • Bank wire;
  • e-Voucher;
  • Certified partners, such as Western Union or MoneyGram;
  • Bitcoin;
  • Credit exchange.

You can watch the tour of their system here.

NixMoney is a cryptocurrency payments and exchange platform. You can check it out here.

Besides these payment platforms, you can pay directly from your cryptocurrency wallet. Here's the list of cryptocurrencies we accept:

  • Litecoin;
  • Bitcoin;
  • Ethereum;
  • Btccash;
  • Zcash;
  • Ripple;
  • Tether;
  • Dash;
  • Dogecoin;
  • Usdttrc;
  • Bnb.

Please note that transaction fees may be different for different payment options. It will be displayed to you upon choosing.

Interkassa payments may take up to 24 hours. It depends on things like whether your transaction was verified within the network. If you made a transaction, but it was not credited to your balance, please get in touch with support and provide the following information: date and time, amount in USD, payment option, and transaction ID.

Bank transfer

Bank transfer lets you pay for your company's IP telephony system using the corporate bank account.

You can download an invoice or email it to yourself, for example, if you need to forward it to accounting.

Please note: we accept SEPA transfers, so this option is available only if your bank is in the European Union (or a non-EU SEPA country).

SEPA transfers are pretty quick, but if your payment was not credited to your balance within a day, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the payment confirmation.

How to Make a Payment Step-By-Step

  1. To buy a virtual phone number, you need to know the amount you need to pay so you can deposit it into your account in advance. You can find that out by using our calculator or asking our support team or, if you are a business customer, your account manager.
  2. After logging in to your user account, click on the Billing tab at the top of the screen. This tab displays all the information about the state of your account.
  3. If you use a Mastercard, e-wallet, or cryptocurrency payment method, enter the amount, choose the payment method, click the corresponding checkbox after reading and accepting the Terms and Conditions, and proceed to the payment page.
  4. If you want to use a bank transfer, enter the amount you wish to pay, click the checkbox, and proceed to the invoicing page. Select the country from where you will be paying (where your bank is located). Fill your company's name, address, and bank information. Download or email yourself the invoice, and pay as usual via wire transfer.

Billing History

All payments and charges to your account will be displayed in the billing history.

You can filter account statistics by period. Quick filters include today, this month, last month, current year, and previous year. You can also choose dates for other periods (not exceeding one year at a time).

Data is visualized in a spending statistics chart. You can use different scales of data: day, week, and month.

Below the chart, you can check the amount spent on incoming or outgoing calls for the chosen period.

Debit History

Debit history will display all charges made to your account, such as virtual phone numbers' fees, call packages, PBX, or paid additional IP telephony services.

Bill History

Bill history will display all payments made on your account, as well as any refunds or bonuses credited to it.

Both bill and debit history are downloadable. Click "Export data" and save the file. Depending on which tab you select, debit history or bill history, the file will contain either your payments or charges for the purchased IP telephony. Companies greatly benefit from this feature, as you can use it for accounting or financial planning.

That's how you can top up your user account's balance. You can use the money on your balance to connect a virtual phone number, buy a calling package, prolong your subscription, and other services.

Check out our other guides that help to ensure your success with Freezvon: