An IVR could be used for:

  • Voice greeting, to improve the image of the company;
  • Informing, to improve the customer experience of your customers;
  • Call distribution, to reduce wait time for the customers and ensures rational distribution of workload between managers;
  • Decreasing workload of a secretary, or expenditures on hiring one, because your customers will be able to choose which department or which manager should get their call.