A virtual PBX, also known as a hosted PBX, is a telephone system that helps businesses to manage their calls and interactions through the internet. This technology converts voice signals into digital data that can be transmitted online. This process allows for high-quality phone calls without the need for traditional telephone lines.

What is virtual PBX? It’s typically managed and maintained by a third-party service provider, who is responsible for hosting the phone system and maintaining the hardware and software necessary to operate it. This means that businesses don’t need to worry about installing, maintaining, or upgrading any hardware.

Virtual PBX can offer a range of different phone features, including call routing, voicemail, call forwarding, and more. These features can be customized to meet the specific needs of a business, allowing businesses to create a phone system that fits their unique requirements. Businesses that use a digital PBX typically access the phone system through a web portal or mobile app. Additionally, some providers offer integration with other business software, such as CRM systems, to streamline communication, and improve overall efficiency.

What are we talking about?

Here are some undeniable peculiarities of PBX virtual.

  1. Call routing flexibility. Mentioned PBX systems allow businesses to set up flexible call routing rules, such as routing calls to different departments or employees based on time of day or caller ID. This ensures that calls are always directed to the most appropriate person or team.
  2. Analytics and reporting. Virtual PBX services provide advanced analytics and reporting features that allow businesses to track call volume, call duration, and other metrics. All of them are suitable to optimize staffing levels, identify training needs, and improve overall performance.
  3. Easy setup and management. Hosted PBX systems are generally easy to set up and manage, as most of the configuration is done through a web-based portal. Thus, businesses can quickly get up and running with their new phone system without the need for extensive technical expertise.
  4. Personalization. It becomes easy to personalize companies’ greetings, messages, and other features to create a more professional and welcoming experience for callers.

Virtual PBX systems help businesses stay compliant with industry regulations and standards, such as HIPAA for healthcare or PCI DSS for payment card processing.

Why is a Virtual PBX important for a business?

What is a virtual PBX for business? It’s an important tool for several reasons.

  1. A virtual PBX can help create a professional image for a business by providing a centralized phone system with features like auto-attendant, voicemail, etc. This can help create a positive impression on customers and clients and make a business look more established and reliable.
  2. The solution is highly flexible and scalable, allowing businesses to add or remove telephone lines.
  3. It’s highly reliable and can provide uninterrupted service even in the event of a power outage or other emergency. This can help ensure that a business can avoid potential downtime or loss of revenue.
  4. A hosted PBX can integrate with other business applications and tools, such as CRM software, email, and instant messaging.
  5. There’s an opportunity to support multiple communication channels, such as voice, video, and messaging.
  6. A digital PBX can help businesses establish a virtual presence in various locations without the need for physical offices renting. Businesses get an opportunity to expand their reach and serve clients in different regions or countries.

There is no set limit to how long businesses can use a virtual PBX. As long as the company continues to require a phone system, it can keep using Virtual PBX. Its lifespan can depend on a variety of factors, such as the quality of the internet connection, the provider’s reliability, and the frequency of updates and maintenance. Some virtual PBX providers offer ongoing updates and support to ensure that the system remains up-to-date and functioning properly.

Actual Freezvon offers

Freezvon company offers the Basic virtual PBX package that is a cost-effective solution for businesses. At $30 per month, this package includes all the features of the trial period, with the addition of several advanced features. One of the key benefits of the Basic package is the inclusion of a free virtual number. This allows businesses to establish a presence without having to purchase a physical phone line. The virtual number can be used to make and receive calls and can be configured to ring on multiple devices.

Basic package also includes the ability to set up an outgoing call queue for one external number. This feature allows businesses to efficiently route incoming calls to the appropriate person or department. Similarly, the incoming call queue for one external number can help manage high call volumes and ensure that callers are not left on hold for extended periods of time. The Basic package also includes a welcome message to enhance the caller experience. This feature can be customized to provide callers with important information, such as business hours or answers to frequently asked questions.


The PBX provides a centralized interaction system for a business, which can help improve the communication level among workers. The described solution provides improved security features (we are talking about encryption and authentication) to protect sensitive business information and prevent unauthorized access. There’s no need to look for on-site technicians, as most of the maintenance and configuration can be done remotely.

A virtual PBX is available 24/7, allowing clients to reach a business at any time of day or night. Thus, the company can easily provide a decent customer service and support at any time. Don’t forget that a virtual PBX can give businesses a competitive advantage by providing advanced interaction features that can improve client collaboration and service.

Virtual PBX providers often offer flat-rate pricing plans that include all of the phone features a business needs, which can be more cost-effective than paying for each option separately. Businesses can easily scale up or down as their needs change, without having to worry about the limitations of physical hardware. This telephone system can free up employees to focus on other tasks, which can help improve productivity and profitability.