Call recordings is the practice of recording and storing phone conversations between an employee and their customers (or for private goals by individuals). It helps to monitor the support agents’ interactions with clients and improve the service standards. Moreover, call recordings’ meaning is really important as it allows businesses to identify areas for improvement and provide feedback to employees. This service can serve as evidence in the case of a dispute or misunderstanding between a company representative and a customer. The call recordings feature is also a perfect training material for new employees because it demonstrates real-world examples of successful interactions.